Shipping & Returns

Delivery Services

Midland UK        

Delivery services available

Delivery Services

Delivery Time

Need to be Noted

Price

Economy

Within 1 - 3 Working Days
(07:00 - 19:00hrs)

Weekdays Only
(only applies to orders placed before 4pm)

£10

Express

Next Working Day
(07:00 - 19:00hrs)

Weekdays  not included
(only applies to orders placed before 4pm)

£15

 Abroad

Varies countries to countries

 Parcel force, dhl Royal Mail

 


Attention: For orders placed after 4pm, please add 1 working day to your delivery date.

If your item is Over-Sized or Over-Weight (Over 25kgs) you may incur an additional Price. If this is the case you will be contacted once your order is placed.

No delivery service is available for Sundays or Bank/ Public Holidays.

Areas of Extra Charges

Please note delivery charges for N. Ireland, International countries and some out of area postcodes in the UK varies. Charges depends on the courier service

A guide to the list of postcodes and the corresponding delivery times can be found here

Highlands, Islands & Ireland

We have a set delivery structure for the following areas:

Delivery Service To

Description

Please Note

Price

Isle Of Man

Express or Economy service

2 Working Days

Ask Please

Northern Ireland

Express or Economy service

2 Working Days

Ask Please

Republic of Ireland

Express or Economy service

3 Working Days

Ask Please

Channel Islands & Scilly Isles

Express or Economy service

2 Working Days

Ask Please

Shetland & Orkney

Express or Economy service

2 - 3 Working Days

Ask Please

Scottish Highlands & Islands

Express or Economy service

2 Working Days

Ask Please

Europe

Delivery we can provide on Request. Please note our delivery charges exclude any import taxes, charges, duties or clearance costs and we shall not be liable for such sums.

 

Delivery Service To

Description

Please Note

Price

Austria

Price depends on Courier Service

 

Varies

Belgium

Price depends on Courier Service

 

Varies

Bulgaria

Price depends on Courier Service

 

Varies

Czech Republic

Price depends on Courier Service

 

Varies

Denmark

Price depends on Courier Service

 

Varies

Estonia

Price depends on Courier Service

 

Varies

Finland

Price depends on Courier Service

 

Varies

France

Price depends on Courier Service

 

Varies

Germany

Price depends on Courier Service

 

Varies

Gibraltar

Price depends on Courier Service

 

Varies

Hungary

Price depends on Courier Service

 

Varies

Italy

Price depends on Courier Service

 

Varies

Latvia

Price depends on Courier Service

 

Varies

Lithuania

Price depends on Courier Service

 

Varies

Luxembourg

Price depends on Courier Service

 

Varies

Netherlands

Price depends on Courier Service

 

Varies

Norway

Price depends on Courier Service

 

Varies


                            Return, Refund or Replacement

Please use the Customer Service Number 0044 (0) 121 647 6859 to contact us for an authorization to return an item that you have purchased through Excel Parts. If an item is authorized for return, whether for refund or replacement, you will need a returns document which we will send to your registered email address for inclusion within the parcel. In order for the item to be accepted you must label the box with the returns number which will be on the returns document we provide.

If an item is agreed for exchange or refund due to fault, damage we will arrange for collection of the item from the address it was delivered to. A replacement or refund can only be transacted upon receiving the original item at the agreed returns address.

We reserve the right to issue an ECO BREAKERS voucher in place of a refund in special circumstances or where we are making a refund as a gesture of goodwill.   We reserve the right not to accept returned items if the process described above has not been followed.

Damage in Transit

If you receive delivery and the contents have been damaged in transit, Please do not accept the parcel and informed us ASAP.

Faults (Within 30 days of Receipt:

You have the right to return a faulty item within 30 days of delivery and inform us within 24 hours. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. 
Faults (After 30 days of Receipt:

Please note all of our used component comes with 30 days warranty while new component come with standard 12 month warranty3jhny6 
Mispicks or Incorrect Item:

As soon as you find out we've sent you an incorrect item contact Customer Services. Any errors on the part of ECO BREAKERS / must be notified to our Customer Services team by telephone or email within 48 hours of delivery. 
          Returns or Exchanges after 30 Days:

We are unable to exchange or refund items that are not damaged, defective or incorrect outside of 30 days.

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

·         Where you are cancelling an item that was part of a larger order and dispatch has not yet taken place we'll refund the entire order and raise a new order to exclude the cancelled item.

·         Where you are cancelling an entire order and dispatch has not yet taken place we'll refund the entire order.

·         Where delivery has already taken place or the item/order is already on its way to you, you will need to return the item or order (at your cost) to the agreed returns address or refuse delivery.  We cannot process any refund until the goods are returned to us in as past condition.

·         We will refund only standard (Airmail) postage charges for items delivered outside the UK

·         Please note that you will be responsible for the cost of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.


Items Returned Within 30-Days but After the 7 days:

Where you are withdrawing from your purchase between seven and 30 days after delivery and there has been no error on our part we will refund only the cost of the item. Items must be returned with any seals and shrink-wrap intact and must have labels attached. We will not refund the cost of delivery, other services provided to you in connection with your purchase or costs you incur when returning the item to us, unless your item is damaged or faulty.

Voucher Refunds:

If you subsequently return an item for which you used a voucher as part or full payment, we will issue a new voucher into your ECO BREAKERS account.